How to set up Advance Auto Parts on PartsTech:
Step 1: Gather your Advance Auto Parts account information:
To set up Advance Auto Parts on PartsTech, you’ll need a few pieces of information. To set up your account, you’ll need one of the following:
Either (1) your customer number -or- (2) your “SMS ID” and “SMS Password.”
Is there any difference between using customer number vs. “SMS ID“ and “SMS Password“?
The only difference is how long it takes to set up your account. If you have your SMS ID and SMS Password available, you can set up your Advance Auto Parts account immediately. However, not all repair shops know how to find their SMS ID and SMS Password, so we allow you to input your customer number instead. Your customer number is readily available and easy to find on any recent invoice (see below), but it will take a couple of days to process your account after you enter it on PartsTech.
In summary, SMS ID and SMS Password allows you to start using Advance Auto Parts on PartsTech immediately, but sometimes this information is harder to find. As an alternative, your customer number is easy to find but comes with longer set up time.
How to find your Advance Auto Parts customer number.
Your 10 digit customer number (sometimes referred to as an Account ID) can be found on any recent Advance Auto Parts invoice on the top left hand side, in the box with the name of your shop. See the image below.
How to find your SMS ID and SMS Password
Your SMS ID and SMS Password may be more difficult to find unless you’ve already used it to set up online ordering in your shop management system. If you can not find your credentials, you have a couple options: You can request your SMS ID by calling Advance Auto Parts commercial customer support at 877-280-5965 or send an email to Advance Auto Parts using this template.
If you get stuck, you can use your customer number as described above.
Step 2: Enter your Customer Number (or SMS ID) on PartsTech
To enter your Advance Auto Parts account information on PartsTech, return to the Supplier Setup screen. Click the blue pencil icon to edit your local Advance Auto Parts Store.
Then enter your credentials in the appropriate fields.
If you are using your customer number to configure your account, please enter your customer number in the field labeled “SMS ID or Customer Number.” Since you do not have your SMS Password, you can leave the SMS Password field blank for now.
If you are using your SMS ID and SMS Password, please enter them in the appropriate fields.
Once you’ve entered your information, click “Save.”
Step 3: Complete the set up or registration process and check your account status.
If you’re setting up a new account on PartsTech for the first time, please be sure to complete the registration process and confirm your email. Also, don’t forget to set up your other preferred parts suppliers.
Next time you log on to PartsTech, you will be able to see the status of your Advance Auto Parts account in your Supplier Settings (pictured below). Look for the green “Account Verified” message. That means your Advance Auto Parts account on PartsTech is set up and ready to go.
If you used your SMS ID and SMS Password in the set up process, you will be able to check your account status immediately. If you used your customer number, it will take a few days and we will notify you when your account is ready.
Still need help? Fill out this form and a PartsTech rep will be in touch ASAP.