Online Return Policy
Product Return to AutoZone.com's Fulfillment Center
To return a product to AutoZone.com's Fulfillment Center, first drain all fluids, if any, from the product.* Then fill out the Return Form (found in Section B of your Shipping Invoice) and include it with the product in its original packaging and/or box.
You will be reimbursed for shipping costs only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com's fulfillment center. Please complete the "Return Reasons Code" section of this form and refer to the Customer Care Center number provided to make shipping arrangements.
If you are shipping from a location within the United States, and if either (i) Autozone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box, and drop off the package at a shipping facility of your choice.
If you are shipping from an overseas location or a U.S. Territory and if either (i) Autozone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label. Simply enclose the carrier's pre-printed label indicating the amount of the shipping charge when you return the item.
If you are returning your shipment for any other reason besides a shipping error or defective product, AutoZone recommends that you return the product to the Autozone.com Fulfillment Center using a carrier that provides package tracking services to ensure your product gets back to AutoZone.com safely and quickly. Your credit card will be credited for the full price of the product but your shipping charges will not be reimbursed.
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IN ALL CASES, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.
In-Store Return Policy
How to return a product purchased at an AutoZone Store:
To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
AutoZone reserves the right to require a valid government-issued photo ID for all returns that will be recorded at the time of the return. Information from you ID will be retained in a company-wide database of customer return activity that AutoZone accepts the following IDs for returns: U.S. or Canadian Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, U.S. Laser Visa.
If you are returning an item(s) and you no longer have the receipt(s), contact AutoZone Customer Support at 800.288.6966 to request the transaction information for your order. The customer service representative will also explain the process for returning your item(s) to the nearest AutoZone store.
AUTOZONE RESERVES THE RIGHT TO LIMIT RETURNS AND EXCHANGES REGARDLESS OF RECEIPT.