PartsTech creates automotive e-commerce technology, helping repair shops, auto part distributors and manufacturers run their businesses more effectively and profitably through e-commerce and data innovation. PartsTech increases efficiency for the automotive aftermarket by connecting repair shops, parts distributors and manufacturers in one seamless, e-commerce platform. We make finding and ordering the right parts simple, fast and accurate. PartsTech is privately held, venture-backed, and is headquartered in Cambridge, MA, with offices in Hartford, CT.
Key Job Function:
As a PartsTech Account Executive, you’ll be the primary point of contact for new customers. Your goal is to build relationships and drive adoption of PartsTech technology by consulting with our customers, learning their needs and pain points, and delivering solutions. We’re looking for a driven individual who wants to challenge themselves and be an integral part of a fast moving company in the rapidly automotive changing industry.
- Work closely with PartsTech users to ensure satisfaction with the PartsTech service and promote usage.
- Maintain active engagement with new and existing repair shop users via phone calls and email using the PartsTech phone system and CRM.
- Develop outreach strategy for registered users and high-potential leads by checking customer’s usage and buying history. Develop creative follow up communications to increase interest in PartsTech.
- Build and maintain expert knowledge of the PartsTech system. Conduct system demos via phone and screen sharing.
- Operational follow up with existing customers to ensure they are fully configured and ready to begin using the PartsTech system. Assist customers in configuring their local parts stores and ensure they are fully prepared and understand how to use the system.
- Advocate for our users. Gather and organize product feedback from users, and share insights with the support and product teams.
- Create and update activity reports in phone systems and CRM. Enter and update vital information on users in our CRM system or other tools.
Requirements / Skills:
- Excellent verbal and written communication skills.
- Track record of success in inside sales and account management, reaching customers via phone and email. Proven experience with a sales/customer service role
- Self-motivated, strong work ethic.
- Ability to adapt to changing needs in a dynamic work environment.
- Ability to think on your feet and look for opportunities to help us improve our processes.
- Ability to learn about products and services and describe/explain them.
- Experience with SalesForce and sales automation tools a plus.
- Prior experience in inside sales selling IT / software. Automotive industry experience is a plus.
- Familiarity with automotive aftermarket and general knowledge of auto repair business.
- High energy and positive attitude.
- This is a remote / telecommuting position.
Applicants can submit a resume and cover letter via email to firstname.lastname@example.org.